Recently, Mr. Wang's Zero run car battery in Hangzhou broke down. When he contacted the Zero run car official, the after-sales service promised to replace Mr. Wang's battery pack for free. When it could be installed, Mr. Wang found that the battery pack was old, there was a label on the battery nameplate, which said "standby". When Mr. Wang gave feedback to the after-sales service, the response was: he didn't promise to replace it**
Zero running car
Smart car school learned that on April 9, when Mr. Wang was driving on the elevated, there was still 42% of the power, but at this time, the vehicle suddenly jumped out with a prompt "the power is very low, please charge nearby". Confused Mr. Wang inspected the vehicle and found that the pressure difference of the power battery pack was too large. At this time, the after-sales service said that a new battery pack could be replaced free of charge.
Zero running car
On April 28, Mr. Wang, who received the customer service notice that "the battery pack has arrived at the store and can replace the battery for the vehicle", came to the store and prepared to replace the battery for his car. But in the subsequent inspection, it was found that the battery pack to be replaced was old, each fastening screw was screwed, there was a layer of dust on it, and the battery was labeled with a "spare" label. Mr. Wang felt cheated and needed an apology from zero running and a new battery for him.
In this regard, the relevant person in charge of zero running said: "according to the car three guarantee method, if it can be replaced within 3000 kilometers, Mr. Wang's car mileage has reached more than 10000 kilometers, which has exceeded the so-called assembly deadline for replacing the whole package. Before discussing with Mr. Wang to repair the battery, but Mr. Wang disagreed, and finally agreed to replace Mr. Wang with a battery pack, which is replaced according to the spare package developed." In the face of Mr. Wang's promise that Zero run had agreed to replace its new battery, the person in charge said: "we should not have promised this, because normally, it does not meet the package replacement standard."