Xiaomi responded to the TV screen frequently falling off. On June 1, Xiaomi responded to the surging news reporter that it has been confirmed that due to the production of Xiaomi TV ea70, very few devices may have the problem of screen glue opening. The affected equipment is locked in two batches of products between February 14 and March 20.
"In a responsible attitude towards users, we will provide free on-site maintenance service for the two batches of ea70 TVs and provide an additional two-year extended warranty service. We will provide query tools as soon as possible to facilitate users to check whether their equipment meets the service plan." The relevant person in charge of Xiaomi said.
Previously, two Xiaomi TV users reported that the screen of Xiaomi TV fell off automatically and provided corresponding video proof.
Xiaomi once responded that because the case is a rare case, the specific cause of the problem has not yet been identified. Recently, the supply chain has intermittent problems in logistics, warehousing and other links, so it is preliminarily judged that this case is more likely to occur in logistics and warehousing. The faulty products will also be returned to the factory for detailed case analysis to determine the root cause of the problem and improve the corresponding links.
On May 31, Xiaomi TV was exposed again that the screen fell off automatically. In an interview with the media, Mr. Zhao, the party concerned, said that there were signs two days before the incident, and he was pressed back at that time.
Mr. Zhao said that he had contacted the customer service to return the goods, but was rejected. The other party said that he could only change to the same model. The customer service staff said that they had communicated with the technicians, and this was an exceptional case. At present, the two sides are still negotiating.
Xiaomi told reporters that Mr. Zhao is currently in the after-sales process.
Reporter / fanjialai