It is reported that some users claimed in a lawsuit that Amazon made it too difficult and unnecessary confusion to cancel the service subscription. They said the Internet retailer's practice violated California's regulations on automatic renewal of services The lawsuit was filed by three California residents in San Francisco Federal Court. They claimed to register for a free trial of Amazon services, but the company converted these services into paid subscriptions without their consent.
Amazon provides its users with paid subscriptions to many services, including Amazon Prime, prime video, Amazon music and kindle unlimited, which provide free delivery.
California's automatic renewal law, like other state laws, requires businesses to ensure that customers know what they want to do before clicking the Subscribe button.
These users claimed that Amazon violated California laws because the company did not propose automatic renewal terms in a "clear and conspicuous way", charged credit cards without "first obtaining affirmative consent", did not send a notice to users, and did not clearly explain the renewal terms and how to cancel the subscription.
Amazon did not immediately respond to the comment request.
The three plaintiffs tried to represent all those in the state who paid for Amazon's renewal. They asked the court to declare Amazon's practice illegal and order the company to pay actual, compensatory and punitive damages to collective members.
