Recently, a colleague of our company was thinking about buying a new energy vehicle. It's reasonable to say that we have almost selected several favorite models, so we need to make a decision, pay for the keys, and pick up the car gracefully But at present, there is one thing that has been influencing his purchase decision, that is, "San Dian lifetime warranty"
The so-called "three power lifetime warranty" is an additional secondary guarantee in addition to the normal warranty service. The two are a superposition relationship and do not affect each other.
The "three electricity" here is also easy to understand. In fact, it is what we call "battery, motor and electric control".
Although some car companies will make some fine adjustments, such as changing batteries into batteries.
However, the rights and interests guaranteed by everyone are similar, that is, as long as the three parts have quality problems, promise, life-long, free, repair / replacement .
To put it bluntly, the three most critical systems of new energy vehicles have been contracted by manufacturers for your whole life.
It has to be said that this thing sounds very attractive. It is a lifetime to talk about it. It can be regarded as a solution to the worries of new energy owners.
So, what is my colleague struggling with?
Because he heard people say:
This lifetime warranty of the three electric companies is not "tempting", but clearly "deceiving". Don't believe it
The reason why some people say so is that the problem lies in the "exemption clause" of the lifelong warranty of the company.
Almost all car companies that provide this service will add a few lines under the warranty to remind you that the lifetime warranty is conditional
For example, we take BYD as an example (other enterprises are basically the same, here we just borrow BYD's terms).
At present, BYD's official three electric lifetime warranty is as follows:
It doesn't matter if you don't understand it. Let's analyze it one by one. First of all, the first two are translated as follows:
1. The three electric lifetime warranty is only applicable to the first owner, and the second-hand owner does not enjoy this service
2. Vehicles cannot be used for competition or operation. For example, some drivers who are used to drive online car Hailing are not supported
It's easy to understand these two points. First, the warranty of new energy vehicles usually doesn't follow people. Second, online car Hailing drivers work for a long time. The loss of vehicles is certainly much more than that of ordinary families. Car companies naturally have to make some restrictions.
As for those friends who have just bought private cars, it doesn't matter.
The third point is that you think it's OK, but it also varies from person to person.
3. To enjoy this warranty, you must comply with the user maintenance manual and go to an officially authorized service shop for maintenance on a regular basis
Take the following figure for example. For a pure electric model, you should go to the official store for maintenance every 6 months (or every 12000 miles), otherwise the lifetime warranty will be cancelled.
Different from the oil truck that needs to change the oil, the maintenance of the tram is much simpler. It is usually to measure the motor point pressure, change the coolant and filter element, and look at the body and chassis.
Maintenance cycle of BYD Qin series
In fact, this is similar to the physical examination. Some people are too lazy to go, while others are worried and hope to check more
Poor Review asked several new energy car owners about their opinions. Three of them thought that six months was too frequent, and two of them wanted to go every three months.
In fact, the passive maintenance is changed into active maintenance. This means that those car owners who are too troublesome have to bear some additional time and economic costs.
Therefore, objectively speaking, whether this article is reasonable depends on the individual's will
However, there are some disputes on this point in the comments of netizens:
4. For maintenance, the original pure [accessories] must be used( https://microsoft.pvxt.net/Xx07X )。
Although there is only one sentence, there are many problems arising from it. Because accessories range from motor gearboxes to air-conditioning filter elements.
If it is a non original engine, there is nothing to say, but what if it is just a non original wiper? No insurance?
Mr. Cha Ping made a special call to ask the customer service staff about this matter, and the answer was not unexpected: yes, it must be original accessories .
Although this one is inherited from the fuel truck, even if it is put on the mobile phone computer, it looks normal.
Moreover, considering that many car owners like to make "magic changes" to their cars, it is understandable that car companies are more rigorous.
However, there is a saying that I missed the lifetime warranty just because I changed a non original wiper. It sounds so distressing that I want to stamp my foot
This practice will surely injure some car owners who do not know the situation. However, if you add a bracket after it and remove some insignificant widgets, it will be more reasonable.
In short, at present, this article is quite strict.
Article 5 it doesn't matter if you register the app to certify the owner. It's easy.
But the next one is the one that netizens talk about most. It can be divided into two cases:
One is to buy a car before January 1, 2022; The other is to buy a car after that
If it is a car owner in or before 2021, it will be troublesome. As long as the mileage exceeds 30000 km in any continuous 12 months after buying the car, the lifetime warranty of San Dian will be invalid.
For ease of understanding, we assume a case with a time span of two years.
In the first six months of the first year, you hardly drove. In the next six months, you drove 20000 kilometers at one go because of something.
In the first six months of the second year, you didn't finish your work, so you drove another 20000 kilometers. In the last six months, you finally finished your work, so you didn't drive much.
In this way, the scene shown in the figure below appears. Although only drove 25000 kilometers in the year of independence, it obviously exceeded the standard by driving 40000 kilometers in any continuous 12 months.
It has to be said that this algorithm is not sincere enough
Moreover, a discerning person can see that it is another regulation restricting online car Hailing.
After all, 30000 kilometers a year. On average, it takes more than 80 kilometers a day, which is far from being reached by ordinary families.
But just in case, there are always some people who will commute from a long distance, take a business car, or take a long-distance self driving tour. Cumulatively, it is easy to drive too far carelessly.
It is also because of the irrationality that BYD was enraged by the car owners, so it quickly updated the policy this year:
For vehicles purchased after 2022, it is only calculated by natural year
For example, if you buy a car on May 1, 2022, you should not exceed 30000 kilometers between May 1, 2023, and so on.
Although the kilometer limit is still there, it is much stronger than before.
Most of the previous questions
All concentrated on the 30000 km limit
Article 7, which is similar to Article 4, will not be discussed here.
Finally, we come to Article 8: after an accident, as long as the relevant parts of the three electricity system have been repaired, the lifetime warranty will also be cancelled**
According to the customer service explanation, if there is a problem with the product quality, the lifetime warranty will still exist after the repair. However, if the vehicle accident is caused by human / accident, the lifetime warranty will have to leave the site with regret.
As for how to define "quality problem & human accident", the situation is somewhat complicated.
In general, the lifetime warranty becomes a one-time warranty. Although the probability of occurrence is low, it is not impossible
After reading all the disclaimers, I'm sure you have a clear idea.
In short, the three electric lifetime warranty is really good, but as more people buy cars, the situation becomes more and more complex.
As consumers, if they want to guarantee the rights and interests of warranty, they should always pay attention to the habit of using cars, inquire clearly before buying, and leave some negotiation evidence
Otherwise, in case the trigger clause is passive, the lifetime warranty will be zero.
In the opinion of the poor judge, the publicity gimmicks of the three power lifetime warranty are more than practical, and more like a icing on the cake.
After all, even if we put aside the lifetime warranty of San Dian, there is still a normal warranty
As far as I know, at present, the models on the market that provide lifetime warranty for the three electric vehicles come from new energy product lines such as BYD, GAC, Chery and JAC.
The normal warranty of these vehicles basically includes the "three electrics". Except for battery attenuation and vulnerable parts, the warranty period for other parts can usually reach about 8 years, or 10W + km.
Not to mention trams, many people will have to consider changing their cars even if they have been driving oil tankers for sevenoreight years Therefore, the normal warranty is almost enough for most consumers
BYD Qin's normal warranty
Normal warranty of gac-e'an LX
To sum up, the poor reviewer subjectively believes that:
There is no need to pay more attention to the brand, after-sales quality and the vehicle itself because the lifetime warranty of San Dian will affect your car purchase decision