Recently, the reduction of the electric adjustment function of the Porsche steering column has attracted heated discussion and attention from netizens, and many car owners are defending their rights online in the Porsche live studio. The public attention played a certain role. Porsche also responded to this matter, but it was roast by netizens because of "nonsense literature".
Recently, this matter has finally attracted the attention of major official media. On May 14, the official microblog @ People's online review of the people's network comment Department responded to this matter.
On April 30, Porsche issued a letter of apology for the # Porsche owners' complaint about the reduction # of million luxury cars, saying that the goods were out of stock due to the shortage of chips, and that the vehicles sold could not be upgraded and replaced in a remedial manner at a later stage . In this regard, many car owners reflect that they can't accept it.
It is not sincere to use a statement of apology to solve the problem of wrong goods. It is the basic obligation of operators to provide real commodity and service information.
According to the law on the protection of consumers' rights and interests, consumers have the right to know the true situation of the goods they buy and use or the services they receive. However, many uninformed consumers said they didn't know the agreement had been unilaterally changed until they collected the car, which seriously violated consumers' right to know.
Since Porsche is looking for customers under the banner that it will upgrade the "electric steering column" for free, it should honor its commitment and not cancel it at will. This is not only a lack of integrity, but also suspected of false publicity.
In the face of increasing consumer complaints, Porsche only indicated in its apology statement that it would compensate the 1000 yuan voucher for next use* This is simply fooling things. There is no sense of shame *.
I hope Porsche can come up with a decent remedy for consumers as soon as possible. Enterprises that do not respect consumers will eventually pay for their arrogance.
According to the previous report, some Porsche owners have experienced unreasonable reduction after ordering new cars. The original configuration of electric steering column has become manual steering column due to the shortage of chips, but the domestic official website did not mention the reduction due to the shortage of chips.
Originally, the official promised that the vehicle would be equipped with manual steering column in advance and upgraded to electric steering column for free in the future, but now the official changed its words and will not upgrade for free, only provide 2300 yuan voucher as compensation .