Recently, Ms. Li from Zhongshan, Guangdong reported to pengpai that on May 25, she placed an order and reserved a van for transporting goods to Guangzhou on the freight pull platform. However, the goods collided repeatedly in the carriage during the transportation process, resulting in damage to four machines and unable to operate normally** Ms. Li said that the maintenance amount is expected to reach 10000 yuan.
Ms. Li said that after she negotiated with the freight forwarder and the freight driver, the driver was only willing to compensate 2000 yuan at first. After the intervention of surging news, the two sides have reached an agreement through many consultations. According to the recording provided by Ms. Li, the claims officer said that the compensation for the truck driver was 3000 yuan, the compensation for the truck platform was 200 yuan in cash and 200 yuan in vouchers, totaling 3400 yuan.
Order information of goods. The pictures in this article are provided by the interviewees
Consumer complaints
Ms. Li told the surging news that in the afternoon of May 25, due to the business needs of the company, she placed an order on the freight pull platform to transport the company's goods to the customer company. The goods transported this time were four game consoles. The order information provided by Ms. Li shows that the transportation destination is an animation technology Co., Ltd. located in Panyu District, Guangzhou. The freight order amount is 580 yuan. There are Transportation Vouchers and electronic receipts. The platform has paid the freight to the truck driver.
Ms. Li said that due to the special nature of the goods, extra care should be taken to avoid collision. Previously, every time the goods got on the train, she and the company's employees would seriously cooperate with the driver to fix the goods with binding ropes to ensure that the goods did not slide in the carriage. They would also repeatedly tell the driver that the driving speed should not be too fast, and that sudden braking should be avoided. This transportation is no exception.
The relevant personnel of the customer company took a video and said that the chassis was damaged.
On the evening of May 25, the inspector of the receiving company sent a message saying that the goods had been damaged when they arrived at the destination. It can be seen from the customer shooting video provided by Ms. Li that the game console was placed on the ground, and the appearance of the console was sunken or deformed to varying degrees. The photographer said that "the chassis was damaged".
Ms. Li said that one machine had four consoles, and all consoles of the four game consoles were damaged. After the incident, she immediately applied for the intervention of the platform through the claim settlement channel at the cargo pulling platform. At the same time, she contacted the cargo driver to inform him of the damage to the goods. The driver said that the binding rope had been broken during unloading, and he did not intentionally cause the goods to collide and damage.
Goods (game console) console ordering information
In the afternoon of May 26, the claim settlement specialist of the cargo Lala platform contacted Ms. Li and the truck driver by telephone for negotiation. Ms. Li said that the material loss for machine maintenance needs more than 6000 yuan, and the manual disassembly and assembly cost reaches 4000 yuan. The estimated claim amount is 10000 yuan.
Ms. Li said that from May 26 to June 1, after the intervention of the claims settlement specialist of the platform, the two sides negotiated for many times. The minimum amount of compensation she proposed was 3580 yuan, but the driver was tough and unwilling to accept this amount. On June 1, in the claim settlement scheme proposed by the driver and the claim settlement specialist, the driver returned the freight of 580 yuan and compensated 2000 yuan. At the same time, the platform gave a cash subsidy of 200 yuan and 20 coupons of 20 yuan (with a service life of 1 month). Ms. Li and her company leaders do not accept this plan.
Goods (game console) product trial agreement, including game console unit price.
Processing results
On June 1, surging news contacted the customer service hotline of huolala. The other party said that the matter was still under negotiation and needed to be handled by the claims specialist. The online customer service of huolala suggested communicating the details of cargo damage with the driver and negotiating compensation privately, without mentioning the compensation rules of relevant platforms.
On June 6, Ms. Li reported to the surging news that after the manager and the compensation specialist were involved in the negotiation, the other party proposed the final solution. According to the recording provided by Ms. Li, the claim adjuster said that the final solution proposed by the cargo Lala and the truck driver was that the truck driver would compensate 3000 yuan, the truck Lala platform would compensate 200 yuan in cash and 200 yuan in vouchers, totaling 3400 yuan. Finally, Ms. Li and her company accepted the above compensation scheme.