On May 16, Tencent released sustainable social value report 2021 》, this is the ninth corporate social responsibility report issued by Tencent since 1998. It is also the first time to upgrade to the "sustainable social value report", which summarizes the complete annual report card after the strategic upgrade in 2021.
The appendix of the report gives some interesting and worth mining data, such as "product responsibility".
Tencent took the initiative to "expose the shortcomings". In 2021, it accepted 2009210 complaints from Internet service users and 320 complaints from Tencent cloud service users, almost double that in 2020.
Considering the large number and wide coverage of Tencent products, users will naturally find many problems and slot points. In fact, just last week, Tencent also boarded the "May Day" consumer public opinion analysis report released by the China Consumer Association, and was named because of the cancellation of 97% discount in a large area of recharge. The China Consumer Association even made sharp comments. The sharp teeth of Tencent game "gold sucking sharp tool" really hurt the members and users.
In addition, Tencent also disclosed that last year's electricity consumption was 4.375 million megawatt hours and water consumption was 6.2 million tons.
