In response to the feedback from netizens that the Xiaomi TV LCD screen automatically fell off, Xiaomi responded to Sina technology that Xiaomi after-sales has contacted users. According to the requirements of the user, Xiaomi is handling the rapid exchange of goods for the user, so as not to delay the user's daily viewing as much as possible.
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Recently, Weibo netizen @ I naogong, the most handsome person in the world, reported that the Xiaomi TV LCD screen at home fell off and broke, and exposed a surveillance video. The monitoring shows that the TV screen fell off for itself and was not stimulated by external forces.
In response to this, Xiaomi said that at present, Xiaomi after-sales has contacted the user. According to the requirements of the user, Xiaomi is handling the rapid exchange of goods for the user, so as not to delay the user's daily viewing as much as possible.
This is not the first TV screen accident in the industry. Previously, the media also reported that Skyworth, Konka and other TV brands had the problem of TV screen falling, involving screen quality, human factors and other reasons.
As for the possible causes of the Xiaomi TV accident, Xiaomi said that since the case is a rare case, the specific causes of the problem have not been identified yet. Recently, the supply chain has intermittent problems in logistics, warehousing and other links, so it is preliminarily judged that this case is more likely to occur in logistics and warehousing. The faulty products will also be returned to the factory for detailed case analysis to determine the root cause of the problem and improve the corresponding links.