As one of the AIB partners of NVIDIA's BOC graphics card, Galax responded to recent customer complaints about "abnormal golden finger" and "suspected refurbishment" in an official statement on Friday** "We attach great importance to the recent complaints about the abnormal golden finger of our Yingchi brand graphics card products, and have coordinated with all responsible departments to issue product test reports. The results show that the product belongs to our new original genuine graphics card," the statement said.
It is reported that the problem began with a customer who recently purchased a Yingchi RTX 3070 Ti metal master OC graphics card (SN Code: g540083682ndmb) in a Taobao store. When receiving the express box and not opening the electrostatic bag, the customer visually thought that there were black marks in the gold finger, so he refused to return it.
Since Yingchi learned of this matter, it has communicated with customers and dealers and requested to send the disputed graphics card back to Yingchi factory at the first time to test the product condition. In order to ensure the openness and transparency of the whole process, after receiving the express information, we photographed and recorded the whole process of picking up, unpacking, card inspection and other environments.
After investigation, the GPU production batch of the graphics card is s tw 2207a1, which is produced in the seventh week of 2022. The SN code of the graphics card is g540083682ndmb, that is, the factory date of the graphics card is April 19, 2022.
During the test, all functions and performances of the graphics card are normal, and it is confirmed that it is a new graphics card produced by Yingchi factory. The complete product test report is as follows:
[related news] several netizens released a video on station B earlier, saying that the graphics card purchased by a merchant was suspected of refurbishing the mineral card, which caused considerable controversy.
Obviously, the cryptocurrency mining boom has distorted the market for many years, which has caused a huge tear and mistrust between retail channel merchants and consumers.
I hope that with the launch of NVIDIA geforce RTX 40 / AMD RX 7000 series and Intel arc alchemist desktop graphics card, the majority of game players can buy reassuring products at a more reasonable guide price.