Although Tesla is trying to achieve internal production of more parts to mitigate the environmental impact of global supply chain shortage. However, like most other automobile manufacturers, the company still relies heavily on third-party suppliers for its existing products Insider EVs recently reported that Tesla is struggling to deliver more vehicles to customers due to the shortage of ECU required for charging port
inside evs After simply browsing the relevant posts on the Tesla Auto Club Forum, it seems that not many model 3 / model y consumers have been troubled by this problem.
However, a customer who registered a new "waitingforpart" account more than a week ago has clearly expressed his dissatisfaction after ordering the model 3 performance model.
The information shows that this model 3 performance version was manufactured on April 19 and assigned a VIN code on April 28. However, long after that, the car had been left in the service center for three and a half weeks.
Although the owner had already visited the SC center at the first time of the arrival of the vehicle, and had made another trip the day before posting, he only saw his car exposed outdoors (unlike other vehicles parked in the shade).
To make matters worse, although waitingforpart has called customer service many times, it has been told different reasons each time - for example, waiting for firmware updates and sending text messages when it is ready; Or lack of parts, SC contact person will inform later - and it will not be settled in the end.
As the owner's first Tesla electric vehicle, to be honest, he was very frustrated by this lack of sincere communication experience.
Even at the time of ordering, he had understood the change of eta in the coming months, and had never actively "disturbed" the official during this period, because he knew that the ordering and manufacturing process of cars would be affected by many factors.
The problem now is that the owner has been assigned a model 3 performance version with VIN code, but the last charging time of the vehicle dates back to April 19, and there is no estimated arrival time for the missing parts.
On the other hand, in view of the fact that Tesla Fremont factory is still delivering goods continuously and the inventory parts do not seem to be in shortage, waitingforpart once doubted whether the vehicle to be picked up left in the SC center was forgotten by the system.
What's more humble is that in order to mention the car smoothly, waitingforpart is still paying the subscription money in time. Unfortunately, after most of the down payment was paid on April 28, the system status was still not updated.
After an incident, more forum members confirmed that they had the same experience - it is known that these model 3 / model y owners have received the VIN code allocation notice.
In addition, some people said that they had encountered the same process jam before collecting the car recently, and the reason was the shortage of relevant parts.
Finally, as of press time, inside EVs noticed that the number of posts on related topics on this week's forum was still growing. As for whether different SC centers have great differences in service quality, it still needs time to further test.